Southeastern Parking

Frequently Asked Questions

Permits FAQ

Is my existing CPS car-parking permit still valid?	back to top
Yes, your permit will still be valid and expire on the date stated on your permit.

How do I renew my permit when it is due for renewal?	back to top
Simply go to the Southeastern parking website and follow the step-by-step instructions. If you have given your email address or registered your details online with Meteor, we will send you a reminder to renew your permit 14 days prior the date of expiry.

I’ve been on a waiting list for parking at a specific station; will my position on this list be honoured?	back to top
Yes, waiting lists that are currently in place will be honoured and customers will be notified in due course when spaces become available.

I have changed my car/address. How do I amend my personal details?	back to top
Simply log in to www.southeasternparking.co.uk or call our call centre on 0845 603 6197 to amend any details. If you are changing your vehicle details whilst your permit is still valid, you will have to contact Meteor so that a replacement can be re-issued. Please contact us via email here (queries@southeasternparking.co.uk), or call 0845 603 6197.

I wish to cancel my season Parking Permit, how do I go about this?

Please log in to your account on the Meteor Permits web site. Under the [Account] menu, you will see a list of all of your purchases. Any current permits will have a 'cancel' link next to them, please click this. An estimate of the refundable amount will be displayed, and a link to a cancellation letter is provided. Please return your permit by post after completing the form. Your permit will be cancelled on the date that it is received by Meteor, and any refundable amount returned to you. Please note that if you made your purchase by credit / debit card, the refundable amount will be returned directly to that account.

I need a VAT receipt for my purchase, how do I obtain one?	back to top
If we have an email address for you, a receipt is emailed automatically to you. If you are making your purchase via our call centre, please request a receipt at the time of purchase.

How many cars can I have on my permit?

The maximum number of vehicle registration numbers you may display on your permit is two. You will require a permit holder for both cars - these are available by request. You will be required to place your season permit into the permit holder of whichever car is being parked at the station. Failure to display your current permit will lead to a Parking Charge Notice being issued. When using e-tickets, only one number plate is allowed which you will have to select at the time of purchase.

Parking Charge Notices FAQ

How do I pay my PCN?	back to top
Simply click on the [Pay PCN] link in the menu above. You will be redirected to Meteor's PCN payment site. Please make sure that you have your PCN serial number and registration number details to hand.

Do I get a confirmation that my PCN has been paid?	back to top
Yes, as long as an email address has been supplied, a receipt is emailed to you automatically.

How do I challenge a Parking Charge Notice (PCN) that has been issued to my vehicle?

If you believe that a PCN should not have been issued to your vehicle, you can appeal to Meteor. The appeal must be received by Meteor in writing within 7 days of the PCN being issued.
Appeals should be sent to our appeals team. Alternatively, your appeal can be sent to: Southeastern Parking, Meteor Parking Ltd, Maybrook House, 97 Godstone Rd, Caterham, Surrey, CR3 6RE.
Please do not telephone, as we are unable to solve these issues over the phone.

Car Parks FAQ

Are there any other ways I can pay for my parking?	back to top
Parking tickets can be purchased from the Pay and Dispay machines within the car parks. Alternatively you can purchase a pack of scratch cards. These are simple to use, just scratch off the day, date and month you intend to park and display in your windscreen. These can be purchased online here.

How can I find out useful information about parking facilities at my local station?	back to top
Simply log on to www.southeasternparking.co.uk and click on the selected station car park to obtain general information of parking facilities available at that particular station. Alternatively please call 0845 603 6197.